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 Appointment & Clinic Policies

Appointment Policy

At Gibson’s Paws, Claws & Crawls, we operate as a hospital, which means emergencies can sometimes cause delays. While we make every effort to see patients on time, please expect possible wait times. We appreciate your patience and understanding as we provide the best care for all pets.

New Client Check-In Process

  • A new photo of your pet will be taken for their pet profile. At times, we use pet photos on our social media with your signed approval (receptionist will provide paperwork for signature).

  • We will update your account contact information.

  • EMAILS ARE REQUIRED, as we make every attempt to minimize paper use.

  • If you are a service member, veteran, or senior, please let us know.

  • All receipts, invoices, estimates, patient forms can be emailed, if requested.

Customer Interaction Policy

Gibson’s Paws, Claws & Crawls is a family-centered practice rooted in compassion, respect, and quality care. To maintain a safe and welcoming environment for all, we have a zero-tolerance policy for disrespectful or abusive behavior toward any member of our team.

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This includes, but is not limited to:

  • Raising your voice or using profanity

  • Derogatory, demeaning, or threatening language

  • Intimidation or encroachment on personal space

 

If any of these behaviors occur:

  • You will be asked to leave immediately.

  • Your client relationship with our clinic will be terminated.

  • You will be responsible for securing veterinary care elsewhere.

  • A $100 administrative fee per pet will be applied for any future medical record requests.

  • Dismissal does not exempt payment for services already rendered.

 

We reserve the right to refuse service or end the client relationship at any time in order to maintain the well-being and safety of our staff, clients, and animals.

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Our team works with deep love and care for every pet who enters our doors. We ask clients to join us in preserving the peaceful, supportive, and inclusive environment that makes Gibson’s feel like family.

Cancellation Policy

  • If you miss or fail to cancel two appointments, a deposit will be required to schedule your third appointment.

  • If you arrive more than 10 minutes late, we cannot guarantee your appointment time. You will be considered a walk-in and will be seen as the schedule allows.

Refund Policy

  • Prescription medications are final sale and non-refundable by law.

  • Unopened pet food may be returned for clinic credit.

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